Privacy policy

Last updated: 2026/01/23

At Rocket Crew, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information we collect

We may collect and process the following types of personal data:

  • Identity information (name, surname)

  • Contact information (email address, phone number)

  • Booking information (tour dates, preferences, number of participants)

  • Payment information (processed securely via third-party payment providers; we do not store full card details)

  • Technical data (IP address, browser type, device information, cookies)

  • Communication data (messages sent through contact forms or email)

2. How We Use Your Information

We use your personal data to:

  • Process and manage bookings

  • Provide customer support

  • Send booking confirmations and important updates

  • Improve our website and services

  • Prevent fraud and ensure security

  • Comply with legal obligations

We will never sell your personal data.

3. Cookies

Our website uses cookies to:

  • Improve user experience

  • Analyze website traffic

  • Remember user preferences

You can disable cookies in your browser settings, but some parts of the website may not function properly.

4. Sharing Your Information

We may share your data with trusted third parties only when necessary, including:

  • Payment processors

  • Booking platforms or OTA partners (e.g. GetYourGuide, Trip.com, etc.)

  • Hosting and IT service providers

  • Legal authorities if required by law

All third parties are required to handle your data securely.

5. Data Storage and Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

However, no method of transmission over the internet is 100% secure.

6. International Data Transfers

As we operate in Japan and may work with international partners, your data may be transferred outside your country. We ensure that such transfers comply with applicable data protection laws.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Request data portability

To exercise these rights, contact us at the email contact@rocketcarcrew.com

8. Data Retention

We retain personal data only as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Email:contact@rocketcarcrew.com

Company: Rocket Crew

Location: Japan